RETURNS & REFUNDS POLICY

RETURNS

At iwearbritain.com if you have a change of heart with your online purchase for any reason, you can return it to us within 14 days.

Here are the conditions of a return:

• The item is unworn and in its original, undamaged condition.
• The item has not been personalised or made to a customer’s specification.
• All items are returned including the glasses, case and cleaning cloth
• The return request is accompanied by a valid invoice number.
• In the case of opticals, only the frame can be exchanged for another style and not the lenses. This policy applies only to items purchased from iwearbritain.com. Please see the section on delivery terms and costs below for further details.

RETURNS PROCESS

We will acknowledge and process your returns as soon as possible. We ask that you kindly bear with us and we thank you in advance for your understanding.

We recommend that you select a safe and trackable delivery service, retaining proof of postage. iWearBritain will not refund the shipping costs for any normal returns.

Returns from US & Canada:

Tom Davies
31 West Downer Place
Suite 308
Aurora, IL 60506
USA

Returns from EU:

Tom Davies Returns
Herzog-Heinrich-Straße 3
94081
Fürstenzell
Germany

Returns from Rest of the World:

Tom Davies LTD
983 Great West Road
London
TW8 9DN
United Kingdom

  

EXCHANGES

Please note, we currently do not offer exchanges for online purchases. If you wish to exchange a product, you will need to return your purchased item and create a new order.

DELIVERY TERMS & COSTS REFUNDS FOR UNDAMAGED PRODUCTS

Please note that all returned goods remain the responsibility of the sender until received by iWearBritain. We recommend that you select a safe/traceable delivery service, retaining proof of postage. iWearBritain will not refund the shipping costs for any normal returns.

REFUNDS FOR DAMAGED/INCORRECT PRODUCTS

If you received an incorrect or damaged item due to a mistake on our part, we will refund the original delivery cost/handling fees on your order.